Home Biz Scoop Banner Urgent Care reduces wait times with online feature

Banner Urgent Care reduces wait times with online feature

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An electronic tablet used by patients arriving at Banner Urgent Care facilities. Patients can check in online to reserve their place in line. (Courtesy of Banner Health)

Banner Health recently added an online feature that will increase comfort and convenience for patients receiving care at Banner Urgent Care facilities across the Valley. The new online reservation system allows patients to virtually “save their spot in line,” thus avoiding the need to sit in waiting rooms when they aren’t feeling well.

Patients using the online check-in system can reduce their wait to as little as zero time up to an average of 15 minutes, depending on the location. Traditionally, urgent care clinics have operated on a walk-in basis, with no way to make an appointment or reserve a time to see a healthcare provider.

The process is quick and easy. By visiting www.bannerhealth.com/urgentcare from a desktop computer, smartphone or tablet, patients can book an online reservation at one of the participating Banner Urgent Care clinics. Patients simply type their name and why they are visiting the clinic.

Patients can schedule a visit daily from 8 a.m. to 9 p.m., search by locations by ZIP code, by a range of distances up to 30 miles from their location and by clinics with a lab and diagnostic imaging on site. After selecting a reservation time and opting to receive text message updates, patients will receive alerts as the reservation time approaches. When patients arrive at the clinic, they check in electronically and can monitor where they stand in the queue or “line” on a screen in the lobby.

“We greatly value our patients’ time and busy schedules, and aim to do all we can to make their lives easier,” said Banner Urgent Care CEO Rob Rohatsch, MD. “Minimizing their wait in our facility can mean a great deal to someone who’s juggling many demands, facing a hectic day or simply not feeling well enough to sit in a waiting room.”

To view wait times or make a reservation for any of the 43 participating urgent care locations in Arizona, visit: www.bannerhealth.com/urgentcare. An additional urgent care site, in Casa Grande, will begin participating on Aug. 1.

Banner Urgent Care provides a close, convenient and affordable treatment option for patients with non-life threatening illnesses and injuries such as cold and flu; ear, eye and throat infections; fevers; skin rashes; and sprains, strains and lacerations. Banner Urgent Care is open every day of the year, and accepts most insurance plans. For more information, locations and hours of operation, visit: www.BannerHealth.com/urgentcare.

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